Case Studies

trowellTrowell Garden Centre is a new customer of Range Communications, David Henshaw, the Director of Trowell Garden Centre says:

Range Communications were recommended to us in early 2009. We were looking to update our mobile telephones and with her expertise and advice she has saved us a considerable amount of money. Angela also advised us on our landlines and again there has been a significant saving. She has reorganised all the land lines to be one account saving hours of wasted time in administration, when it comes to paying the bill. With her bubbly personality and undoubted knowledge of communications, it is always a great pleasure to see her. She is always contactable and has found the best deals and products for our requirements."

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nottingham city transport logoNottingham City Transport has been a customer of Angela's for many years. When she took over the account the Account holder at the time was struggling to find the time required to deal with the call centres and did not have the experience or expertise  that Angela has  to get the deals and services available to them. Angela took over the  administration of the account and with her knowledge of the industry was able to procure them the best deals and service out there, not only saving them the hassle of dealing with the service providers but also cutting their annual bills by over £ 2600 per year in the process. Nottingham City Transport were obviously delighted and Angela has ensured that year on year their account is closely monitored and adapted to their ever changing requirements. She has given a wide range of options whenever possible and always provided the quality of service the customer has come to expect. 

“Angela at Range provides me with a single point of contact for all my mobile telephony needs. She informs me of immerging technologies that she thinks might be useful at NCT and provides regular bill analysis to ensure we are on the most cost-effective package.  Probably the best thing about Range Communications is the personal level of account management Angela offers, I have presented Angela with lots of “I need it ASAP” challenges and she never fails to deliver”

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safepharmlogoSafepharm Laboratory Ltd has also been a long standing customer of Angela's. They have different requirements for different staff and Range Communications adapt the offerings from the networks to facilitate this. 

The company account holder says "Angela is always very efficient and sorts out any queries that may arise in a cheerful and positive manner. The account is checked at regular intervals to ensure that Safepharm Laboratories are getting the best deals possible. When it is time to change handsets Angela offers an excellent choice and the equipment arrives when she says it is going to. Angela is always contactable for help and advice ... even once whilst she was on holiday!!"

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the oar doctorRussell Thatcher from The Oar Doctor contacted Range Communications as they had received a mobile phone bill that was slightly higher than usual. They couldn’t understand why. The bills Angela were examined online and it was noticed that the increase in chargers was due to an increased usage and an, incorrectly billed, charge for insurance. When the previous bills were examined it was also noticed that a bundle on the account had been changed sometime ago in error, by the network. Range Communications contacted the network and explained what the problem was and organized for the errors to be amended and a credit from the network equivalent to 3 months worth of bills to be placed on the account.

When Angela rang the customer to advise them of the credit they were very pleased. Russ Thatcher commented “Range Communications have sorted out our problem, and also taken the trouble to find us a new plan which will prove more beneficial to us in the future. All done within a working day, good job well done. What stars!”

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Denise Raynor, Consultant at Denise Raynor Image

"I met Angela recently when I was having a challenge with my mobile phone (mainly because I had given it an impromptu bath!) and so was thinking of upgrading. Angela helped me every step of the way, recommending the best handset for me and overseeing a seamless transition. She offers lots of other communications related services which will be next on my shopping list with her. I can highly recommend her to anyone who wants professional yet friendly help and advice”

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